Signing in, and the 6-digit code we email you

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Short answer

Updated

The app needs a free account to check your plan and tie your license to your PC. You create it on frozentweaks.com with a name, your email and a password, then type the 6-digit code we email you. The code only confirms your email and works for 10 minutes. Then log in to the app with the same email and password.

Illustration of the code step on frozentweaks.com. The number matches the steps.

How to create your account

  1. Create the account

    Open Create account on frozentweaks.com and enter your name, your email and a password of at least 8 characters.

  2. Type the 6-digit code

    We email you a 6-digit code. Type it in within 10 minutes. Not there? Check spam and promotions.

  3. Log in to the app

    Open Frozen Tweaks and log in with the same email and password. The free plan is on right away, with no payment details.

The code didn't arrive

  • Wait a minute, then check spam and promotions.
  • After 60 seconds you can select Send a new code. Use the code from the newest email.
  • A typo in your address? Select Use a different email and sign up again.
  • The site says Too many tries? Wait a few minutes, then ask for a new code.

The code only confirms your email. We never ask for your email password or a PIN.

The app says Login failed

The app shows Login failed for every sign-in problem, so check on the website: log in on frozentweaks.com with the same email and password. The website tells you what's wrong:

  • Confirm your email first: the address isn't confirmed yet. Select Send code and type the new code.
  • That email and password don't match: try again, or select Forgot password? to set a new one. The reset link works for 1 hour.
  • Logged in on the website, but the app still fails? Check the PC's internet connection: the app needs it to sign in.

If the app says Device Locked, your license is tied to another PC: see Move your license to a new PC.

Questions

Why does a free app need an account?

The app needs a log-in to check your plan and tie your license to your PC. The free plan has no time limit and asks for no payment details.

What is the 6-digit code for?

It only confirms that the email address is yours. It works for 10 minutes. You need one when you create the account, and again only if you log in before your email is confirmed.

Do I need a new account for Pro?

No. Pro and Elite go on the same account. If you paid as a guest, redeem your license key on that account.

Written by

Founder of Frozen Tweaks, based in Hamburg, Germany. Publishes settings guides for competitive games on his YouTube channel, Frost LIVE.

All answers: the Frozen Tweaks help center.

Still stuck?

Write to us and we answer by email. We usually reply within 24 to 48 hours on business days.

Still stuck?

Write to us and we answer by email. We usually reply within 24 to 48 hours on business days.