Terms of Service

These Terms apply to every contract between you and Anton Pelle Krukow, trading as Frozen Tweaks, Ballindamm 3, 20095 Hamburg, Germany ("we", "us"), about the Frozen Tweaks app and our plans. You conclude these contracts on frozentweaks.com.

You can reach us by email at support@frozentweaks.com, by phone at +1 (646) 221-3849, through the contact form at frozentweaks.com/contact, or by post at the address above.

You are a consumer if you conclude the contract for purposes that are mainly outside your trade, business or profession (§ 13 BGB). You are a business customer if you act in your trade, business or profession (§ 14 BGB). Some rules apply only to consumers; we say so where it matters.

Terms of business customers that differ from these Terms do not apply, unless we agree to them in text form.

What Frozen Tweaks does. Frozen Tweaks is a Windows app for competitive games. It applies Windows, GPU, CPU, power, memory and network settings ("tweaks"). It changes Windows settings, including some Windows services and optional Windows features; some functions also remove built-in Microsoft Store apps, and the one-click run clears temporary files (§ 2.8). It does not edit game files or game memory. How much a PC benefits depends on its hardware, Windows version, drivers and games; we do not promise a particular gain in frame rate or input delay. The features of each plan are those described on frozentweaks.com and in the checkout when you order, and they are listed in your contract confirmation.

Free plan. Free of charge. It needs a free account and includes the free tweaks and the system dashboard described on the website.

Frozen Pro. All catalogue tweaks, the one-click "Ultimate Tweak", the in-app game profiles (currently Fortnite and VALORANT) and Frozen AI, as described when you order. Pro is available as a monthly or yearly subscription, or as a pass paid with paysafecard (§ 2.5).

Frozen Elite. Elite gives you the features of Pro for a single payment. There is no subscription and nothing renews. Updates and how long we provide Elite: § 8.2.

Passes. If you pay for Pro with paysafecard, you get a pass for 30 days (instead of monthly) or 365 days (instead of yearly), paid once. A pass ends by itself and does not renew.

What you need. Windows 10 or 11 (64-bit) with the Microsoft Visual C++ Redistributable (x64), a free component from Microsoft; administrator rights on the PC; an internet connection to log in; and a free Frozen Tweaks account. If you buy as a guest, you redeem the license key in your free account. These are the technical requirements of the app.

One PC at a time. Your plan works on one Windows PC at a time. The app links your account to the PC you log in on (device binding), using a device ID that is derived from hardware information of that PC (see the Privacy Policy). Device binding is a technical protection measure. To move to another PC, ask us to reset it (§ 7.3).

What the one-click run changes. The one-click "Ultimate Tweak" makes many changes in one run. Before it changes anything, it creates a Windows restore point; if Windows cannot create one, the run stops (restore points need System Protection to be turned on in Windows). The run deliberately reduces some of Windows' own protection:

• the app asks you to turn off Microsoft Defender and any other antivirus before the run;
• the run sets the Windows policy "DisableAntiSpyware" (Microsoft states that Windows 10 from version 1903 and Windows 11 ignore it while Tamper Protection is on, which is the default);
• it turns off "Sense", the service of Microsoft Defender for Endpoint, which is used on company-managed PCs;
• it hides three pages of the Windows Security app: Family options, Device performance and health, and Account protection.

While your antivirus is off, and on any PC where these settings take effect, your PC is less protected. The run also changes many other Windows settings, including boot timer settings, memory compression and automatic maintenance, turns off some Windows services and optional Windows features, removes some built-in Microsoft Store apps, most of which you can reinstall from the Microsoft Store, and clears temporary files (the Temp folders, Windows Temp and Prefetch). Why we make the Windows Security changes is explained at frozentweaks.com/#faq-security. The built-in apps the run removes are listed at frozentweaks.com/tweaks#store-apps, including those that Microsoft has retired and that can no longer be reinstalled. To undo the run, use the restore point; it does not bring back removed apps. The Fortnite and VALORANT profiles also tell Microsoft Defender not to scan certain game and launcher folders and programs; switching a profile off removes this again. Some catalogue tweaks cannot be undone individually; they are marked "One-way" in the catalogue.

Sign-in service. The app needs to sign in to our server. Only the current required version of the app works with the sign-in service (§ 8.1). Maintenance or faults can briefly interrupt the sign-in. We keep interruptions as short as we can and announce planned maintenance at frozentweaks.com/status where possible. Your statutory rights (§ 9) are not affected.

To use the app, you need a free account. You create it on frozentweaks.com with your email address, a password and, if you like, a name. We send a 6-digit code to your email address; the account and the contract for the free plan are concluded when you confirm the code.

Please give correct details, keep your password secret and use your account yourself only.

You can end the free plan and delete your account at any time (§ 6.5).

The plans shown on our website are not a binding offer by us. They invite you to place an order.

The steps:

1. Choose a plan and click its button. The checkout opens.
2. Check the summary: the plan, its features, the total price including VAT, the billing period and how the plan renews and can be cancelled.
3. If you are not logged in, enter the email address for your license key, or log in first.
4. Tick the three boxes: that you agree to these Terms, that you want your access to start right away (with the note on your right of withdrawal, § 12), and that you know and agree to what the one-click run changes in Windows Security (§ 2.8).
5. Choose a payment method. For a card payment, enter your card details in the payment provider's fields.
6. Click the order button. Its label makes clear that you are paying, for example "Pay €17.84 now", "Pay €17.84 now with PayPal" or "Buy with Apple Pay". By clicking it, you place a binding order.
7. If a window of the payment provider opens (for example PayPal, 3-D Secure or Apple Pay), complete the payment there.

When the contract is concluded. We accept your order by activating your plan on your account or, if you bought as a guest, by sending you the license key, as soon as the payment provider has confirmed your payment. We confirm receipt of your order on screen at once and by email. If the payment does not go through, no contract is concluded.

Correcting mistakes. Until you click the order button, you can correct your entries at any time: edit the email field, untick a box, choose another payment method, or close the checkout and choose another plan. You can correct card details in the payment provider's fields, and you can cancel the payment in the payment provider's window.

Storing the contract text. We store the contract text, which is your order details and the version of these Terms that applies to your order. Right after your purchase we send you a contract confirmation by email with your order details, the withdrawal information and these Terms as a PDF. You can view and save the current Terms at any time at frozentweaks.com/terms. On request we send you the version that applies to your contract.

Language. The contract language is English. These Terms are also available in German with the same content. If the two versions differ, the one that is more favourable to you applies.

Codes of conduct. We have not subscribed to any code of conduct.

Total prices. Our prices are total prices. If you live in the EU, they include the VAT of your country; we determine your country from your internet connection at checkout and show the VAT before you pay. If you live outside the EU, we do not charge VAT. We charge all prices in euros (EUR). If your account or card is in another currency, your bank or card provider may charge you for converting it.

Payment methods. You can pay with the methods shown in the checkout, for example card, PayPal, Apple Pay, Google Pay and, where available, paysafecard. Payments are processed by Mollie B.V. or Stripe Payments Europe, Ltd.

Fee for paysafecard. If you pay with paysafecard, we charge a fee for this payment method. We show it in euros in the checkout before you pay. It is never higher than what this payment method costs us. All other payment methods are free of charge.

Billing. Subscriptions are paid in advance at the start of each billing period. When you order a subscription, you authorise us to charge each renewal to the payment method you used. Elite and passes are paid once, when you order.

Failed payments. If a renewal payment fails, the payment provider may try again over the following days, and we tell you by email. Pro stays available until the end of the period you have paid for. If the payment still fails, your subscription ends at the end of that period and you owe nothing more.

Price changes. We change the price of a running subscription only with your consent. We ask you by email at least 6 weeks before the new price is to apply. If you do not agree, your subscription continues at the old price; we may then cancel it with one month's notice to the end of a billing period. The prices of Elite and of passes you have bought do not change.

Reversed payments. If you reverse a payment that you owe, we may suspend the paid features until the amount is paid. Your right to reverse unauthorised payments is not affected.

Invoices. We do not issue invoices to consumers. Business customers: § 14.2.

Pro monthly. The subscription runs for an indefinite period and is billed monthly in advance. You can cancel at any time, with effect at the end of the current billing month. Pro stays available until then. We can cancel with one month's notice by email, with effect at the end of a billing month.

Pro yearly. The first term is 12 months, billed in advance. You can cancel at any time during the first term, with effect at its end. If you do not cancel, the subscription continues after the first term for an indefinite period and is billed monthly in advance at one twelfth of the yearly price. From then on you can cancel at any time, with effect at the end of the current billing month. After the first term, we can cancel with one month's notice by email, with effect at the end of a billing month.

Passes. A pass runs for 30 or 365 days from activation (on your account: when the payment is confirmed; as a guest: when you redeem the key). It ends by itself; you do not need to cancel it.

Elite. Elite has no fixed term and nothing renews, so you do not need to cancel it. You can still end it at any time, for example with "Cancel contracts here". Ending it does not give you a refund, unless you have a statutory right to one (for example § 9). How long we provide Elite: § 8.2.

Free plan. The free plan runs for an indefinite period. You can end it at any time by deleting your account: write to us, or use "Cancel contracts here". We can end it with one month's notice by email. We may also end a free plan if nobody has logged in to the account for 24 months; we email you at least 30 days before.

How to cancel. Click "Cancel contracts here" at the bottom of any page on frozentweaks.com (frozentweaks.com/cancel). You do not need to log in. You can also cancel on your dashboard, by email to support@frozentweaks.com or by letter. We confirm your cancellation by email at once, with the date and time we received it and the date your plan ends. If you do not name a date, the cancellation takes effect at the earliest possible date.

Termination for good cause. Each of us may terminate a contract without notice for good cause (§ 314 BGB). Good cause for us exists in particular if you sell, share or publish license keys or accounts, try to get around the device binding or the license check, attack our systems or other users, or pay with a payment method you are not authorised to use. Unless the breach is so serious that we cannot reasonably be expected to continue, we warn you first. If we terminate a paid plan for good cause, we refund what you prepaid for the time after the end (for Elite: § 8.4), minus any damages you owe us. If you terminate because of a breach on our side, we refund what you prepaid for the time after the end (for Elite: § 8.4); your further statutory rights are not affected.

When a plan ends. The paid features lock, and you keep the free plan as long as you keep your account. Changes the app has already made to Windows stay until you undo them, for example with the Windows restore point.

Buying as a guest. If you buy without being logged in, we email you a license key as soon as the payment goes through. That is when your access starts and we start providing your plan (§ 12.2). To use Pro, redeem the key in your free account (§ 2.6). Subscriptions are billed from the payment, so redeem your key soon. You never get less than the period you paid for, counted from the payment.

What you may do. We grant you a simple (non-exclusive) right, which you may not sublicense, to install and use the Frozen Tweaks app for your own personal use on one Windows PC at a time, for as long as your plan runs (Elite: for as long as we provide Elite under § 8.2). Using the app to provide paid services to others, for example optimising other people's PCs, needs our prior consent in text form.

Your rights under §§ 69d and 69e of the German Copyright Act (UrhG), for example to correct errors and to decompile for interoperability within the limits of the law, are not affected.

Device reset. If you change your PC or reinstall Windows, we reset the device binding on request, free of charge. We may refuse a reset that obviously serves to use one plan on several PCs at the same time.

Transfer. Pro subscriptions, passes and the free plan are personal and cannot be transferred. You may transfer Elite as a whole to another person if you stop using it yourself. Tell us by email; we move Elite to the new owner's account and reset the device binding.

Not allowed. Sharing your account or license key; getting around the device binding or the license check; reverse engineering, decompiling or modifying the app beyond what §§ 69d and 69e UrhG allow; creating accounts or sending requests by automated means in a way that strains our servers; running the app on a PC you are not allowed to change.

Updates. For as long as we provide your plan, we provide the updates needed to keep the app in line with this contract, including security updates, and we tell you when they are available. When we release a required update, the app does not start until you install it, and older versions stop working with our sign-in service; the app then opens frozentweaks.com, where you download the new version. If you do not install an update we told you about within a reasonable time, we are not liable for a defect caused only by the missing update, provided that we told you about the update and the consequences of not installing it, and that faulty installation instructions from us are not the reason why the update was not installed or was installed wrongly (§ 327f Abs. 2 BGB).

Minimum update period. We provide updates:

• for the free plan, for as long as it runs;
• for Pro (monthly, yearly or pass), for as long as your subscription or pass runs;
• for Elite, for as long as we offer Frozen Tweaks (this app or a successor that replaces it), and in any case for at least 5 years from your purchase (the minimum period). Elite includes every update and every new feature we release for Pro, at no extra cost. This is what "every future update included" means.

We end Elite only if we stop offering Frozen Tweaks altogether, for all plans, and only with at least 6 months' notice by email. If that happens before the minimum period is over, we refund part of the Elite price (§ 8.4). When we stop the service, we provide a final version of the app that keeps working without signing in to our servers, as far as this is technically possible. Your statutory rights are not affected.

Changes to the app. We may change the app beyond what is needed to keep it in line with this contract if there is a valid reason, the change costs you nothing extra, and we tell you about it clearly. Valid reasons are:

1. security;
2. changes in the law, or orders by courts or authorities;
3. changes in Windows, drivers, games or anti-cheat software that make a tweak ineffective, harmful or incompatible;
4. changes by our service providers, for example for payments or hosting, that we cannot control;
5. removing tweaks that Windows no longer supports or that cause problems;
6. technical progress and improvements, for example new features or a new design.

If a change impairs your access to the app or its use for you more than slightly, we tell you by email at least 30 days in advance (in urgent cases for security or legal reasons, as early as we can) what changes, when, and what your rights are. You can then end the contract free of charge within 30 days of receiving our email, or of the change if it comes later; we refund what you prepaid for the time after the end (for Elite: § 8.4). This right does not apply if the impairment is only slight.

Refunds for Elite. Where these Terms promise to refund what you prepaid for the time after Elite ends (§ 6.7, § 8.2, § 8.3), we refund at least the Elite price divided by the number of months in the minimum period (§ 8.2), multiplied by the full months of the minimum period that remain when Elite ends. Once the minimum period is over, these Terms promise no such refund. Statutory rights that give you more are not affected.

The statutory warranty rights for digital products apply (§§ 327 to 327u BGB). If the app has a defect, you can ask us to fix it and, where the legal requirements are met, end the contract, reduce the price, and claim damages or reimbursement of wasted expenses (§ 327i BGB). For damages, § 10 applies.

Time limits. Limitation follows § 327j BGB. In plain words: claims to have a defect fixed and claims for damages or wasted expenses expire two years after the app was supplied. Because we provide every plan over a period of time, these claims also do not expire before 12 months after that period ends. Claims because we did not provide an update we owe do not expire before 12 months after the end of the period for which we owe updates (§ 8.2). If a defect shows within the limitation period, the claim does not expire before four months after the defect first showed. Your rights to end the contract or reduce the price are subject to the same time limits (§ 327j Abs. 5, § 218 BGB).

Your PC. The app needs the requirements in § 2.6. If you report a defect, please help us check whether your PC meets them, for example by telling us your Windows version and sending us the app's log files. We only ask for what we need and use the means that intrudes least on your privacy. The legal presumption that the defect already existed when the app was supplied (§ 327k BGB) does not apply if your PC did not meet these requirements at the relevant time, or if we cannot determine whether it met them because you do not take a step that is necessary for this and that you could take, while we wanted to use the technical means that intrudes least on you.

Voluntary refund. In addition to your statutory rights, we offer a voluntary refund if the app cannot run on your PC (frozentweaks.com/refund). It does not limit your statutory rights.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under any guarantee we have given, for defects we fraudulently concealed, and under the German Product Liability Act (Produkthaftungsgesetz).

For slight negligence, we are liable only if we breach an essential contractual obligation. Essential obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely, for example providing the app free of defects and keeping the sign-in working. In that case our liability is limited to the damage that is typical for this kind of contract and that we could foresee when the contract was concluded. If data is lost, our liability under this paragraph is limited to the effort that would have been needed to restore it from backups made as a careful user makes them (§ 11.2).

Apart from that, we are not liable for slight negligence.

These rules also apply to the personal liability of our employees, representatives and agents.

Before the one-click run, read what it changes (§ 2.8 and frozentweaks.com/#faq-security), and keep Windows System Protection turned on. Without it, Windows cannot create a restore point, and the run stops before it changes anything.

Back up important data regularly and before major changes to your system.

Only use the app on a PC that you own or are allowed to change, for example not on a school or work PC without permission.

Keep your login details and your license key secret.

If you are a consumer, you have a statutory right of withdrawal. The withdrawal instructions and the model withdrawal form are at frozentweaks.com/withdrawal, and we send them to you with your contract confirmation.

In short: you can withdraw within 14 days of concluding the contract. For a paid plan, the right ends early once your access starts. Your access starts as soon as the payment goes through: when we activate your plan on your account or, if you bought as a guest, when we email you your license key. The right ends early only if you asked at checkout for your access to start right away, confirmed that you know you lose your right of withdrawal by this, and received our contract confirmation by email (for guests, this is the email that carries the license key). For the free plan, the right ends once we start providing it.

You can withdraw online with "Withdraw from contract here" at the bottom of every page (frozentweaks.com/withdraw), without logging in, or by email or letter.

If you are under 18, you need the permission of a parent or legal guardian to create an account and to buy a plan.

If a minor bought a plan without permission, a parent or legal guardian can contact us. We then end the plan and refund the payment.

Emails with tips and news need your own consent from age 16; under 16, they need your parent's consent (see the Privacy Policy).

These Terms also apply to business customers. The rules that the law reserves for consumers, in particular the right of withdrawal and the consumer rules on digital products, do not apply to them.

If you buy for your business, you can request an invoice by email to support@frozentweaks.com.

For questions and complaints, contact us by email at support@frozentweaks.com, by phone at +1 (646) 221-3849, through frozentweaks.com/contact, or by post. We usually reply within 24 to 48 hours on business days.

We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

For contracts that are already running, changes to these Terms apply only with your consent. We send you the new version by email at least 6 weeks before it is to apply, tell you what changes, and ask for your consent.

If you do not consent, your contract continues under the Terms that applied so far. We may then cancel a subscription with one month's notice to the end of a billing period and refund what you prepaid for the time after the end. We do not cancel Elite for this reason: Elite continues under the Terms that applied so far.

Changes to the app itself are governed by § 8.3.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer and live in another country, you also keep the protection of the mandatory provisions of the law of the country where you live (Art. 6 Abs. 2 Rome I Regulation).

These Terms apply to contracts concluded from 3 October 2026. A contract concluded earlier continues under the terms that applied when it was concluded; we change those terms only with your consent (§ 16). The following rules apply to earlier contracts in addition, because they only give you more rights.

Pro yearly bought earlier. Once the first 12 months of your subscription are over, you can cancel at any time with one month's notice, also during a year that has already renewed: your subscription ends one month after we receive your cancellation, or on a later date that you choose, but no later than the end of the year you have paid for. We then refund the part of the yearly price that covers the time after your subscription ends, calculated by the day, within 14 days, to your payment method or, if that is no longer possible, by bank transfer to an account you name. Use "Cancel contracts here" (§ 6.6).

Elite or "Lifetime" bought earlier. Everything that was agreed or promised when you bought continues to apply. Nothing in these Terms, in particular § 8.2, shortens or limits it. In addition, you have the right to transfer your licence (§ 7.4) and, if we ever stop offering Frozen Tweaks altogether, the notice, the refund (§ 8.4) and the final version described in § 8.2.

You can cancel and withdraw online (§ 6.6, § 12.3) and reach our customer service (§ 15) for earlier contracts in the same way.